Terms & Privacy Policy

Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Adriana Pre-loved Luxe("Adriana Pre-loved Luxe", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.adrianaprelovedluxe.co.nz("the website"). They are effective from 2 January 2023 and will replace all earlier Adriana Pre-loved Luxe terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Please use the hyperlinks provided for more information (these also form the Terms and Conditions)

Direct sale T&C https://www.adrianaprelovedluxe.co.nz/pages/direct-sale-t-c

Consignment T&C: https://www.adrianaprelovedluxe.co.nz/pages/consignment-t-c

Payment Plan T&C: https://www.adrianaprelovedluxe.co.nz/pages/layaway

Shipping: https://www.adrianaprelovedluxe.co.nz/pages/shipping

International Shipping: https://www.adrianaprelovedluxe.co.nz/pages/international-shipping

Promotional codes T&C


Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods and services stated on our website are inclusive of any applicable delivery charges to New Zealand street addresses.

In case of International delivery to Australia, the cost of shipping is included. International buyers are responsible for any import taxes or charges from their country.

All other countries shipping is NZD $ 55 as shown in the checkout page. buyers are responsible for any import taxes or charges from their country

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.


All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise of delivery charges where applicable, please see delivery charges point for more information. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:

Visa, MasterCard and American Express

LAYBUY Terms: Laybuy

Genoapay terms: Genoapay 

8 weeks Layaway available

Credit Card Security

All payments are processed via SHOPIFY PAYMENTS secure payments system to ensure high levels of payment security and are subject to SHOPIFY PAYMENTS terms and conditions.

Click here to for terms. Terms

Shipping and delivery

We Ship excursively via Courier to New Zealand, and via international express post to Australia, UK, Singapore and USA

Free shipping within New Zealand and Australia.
Shipping fee of 55$ NZD to all the other countries.

All our shipment are tracked, insured and require signature on delivery, therefore the customer would be provide with update information on how long the item would take to be delivered depending on the courier used & the time of the year. (all Sales, christmas holiday, boxing day, black friday-cyber monday are the busiest time of the year, so it would require longer for delivery).

For sale made from international countries a shipping fee of 55$ NZD will be added to the product price and you are the sole responsible for the cost of all taxes, duties and other charges whatsoever of importing the product into your country, and you are responsible to adhere to any importing procedures of your country in order to receive delivery of the product.

Due to the Covid-19 pandemic international shipment might take additinal days to be deliver.

We ship Monday to Friday 10 am to 5pm.


All sales are final.

Adriana Pre-loved Luxe specialises in previously owned items.

We do not have to provide a refund or order cancellation if you have change your mind about a particular purchase, so please choose carefully.
Items are sold 'as is'. As most of our pieces are classified as second hand goods, thus returns are not accepted, unless on grounds of authenticity.
We are not in any manner affiliated or associated with the designers/companies whose pre-owned products we sell and nor do we represent to be. The trademarks of those designers/companies is vested in them as the rights holders.

Adriana Pre-loved Luxe is not responsible for any new damage or wear to an item after purchase. At Adriana Pre-loved Luxe, all items are pre-owned and we are unable to honor any brand-specific warranties as we are not a part of the manufacturing process. Our team is thoroughly trained to look for any signs of wear or damage but are unable to foresee how future use will impact an item.

We guarantee all our items are authentic or your money back. For any authenticity claim please provide an official letter from the brand that states the item you purchased is not authentic with reference to the product serial number. This letter must be provided, together with the item send back to us, at customer expenses ,within 7 days from the date of purchase, before we proceed with a refund.

Please email us immediately at enquiries@adrianaprelovedluxe.co.nz


This Site may contain links to third party websites. Those websites are not under the control of us and we are not responsible for the content of the links contained in those websites or any webcasting or other transmission received from any such websites.

Neither we nor our officers, directors, employees, agents, or related bodies corporate recommend or endorse the content of any third party websites which may be linked to or from the Site, or products or services of any third party organisations mentioned or described on this Site or linked to or from this Site. You acknowledge that you enter any third party websites at your own risk.

The Site may contain advertisements for third parties' goods and/or services. The third party advertisers are responsible for the accuracy of all representations made in those advertisements. Neither we nor our officers, directors, employees, agents or related bodies corporate recommend or endorse the goods or services that may be advertised on the Site, nor do they offer the goods or services for sale or make any other representation whatsoever about them. If you choose to order a product or service advertised by a third party on the Site, you do so at your own risk.

You may link the Site from any other website not owned or operated by us without prior written consent from us, however, you acknowledge and agree that we reserve the right to block or otherwise disallow such links at our discretion.


For all payments of Fees as set out on the Site, payment is required at the time specified on the Site.

Any references to the retail price new of a product refers to the price in today's dollar equivalent of the approximate price that the bag retails for currently or in the case of discontinued production bags, today's dollar equivalent of the last price the bag retailed for new. These price references are general estimates only to be used as a general estimate only. It is your responsibility to make your own enquiries to satisfy yourself with what the retail price of a product when new is and whether you are satisfied to pay the price we sell the pre-owned item for on our site.

For sales made within and shipping to New Zealand, the specified price of a product is all inclusive of the shipping fee, taxes and charges.

For sale made from international countries a shipping fee of 55$ NZD will be added to the product price and you are the sole responsible for the cost of all taxes, duties and other charges whatsoever of importing the product into your country, and you are responsible to adhere to any importing procedures of your country in order to receive delivery of the product.

If we use a third party supplier for the payment of the Fees you will be directed to this third party supplier when attending to payment of the Fees and all payments are subject to the third party supplier's terms and conditions and policies and you should read these before proceeding with your payment.

Payment of a product by Laybuy is subject to Laybuy's terms and conditions (available via their website: www.laybuy.co.nz). All payment and repayment matters relating to an Laybuy payment are to handled between Laybuy and the customer, and are not the responsibility of Adriana Pre-loved Luxe

Payment of a product by Genoapay  is subject to Genoapay’s terms and conditions (available via their website: www.Genoapay .com). All payment and repayment matters relating to an Genoapay payment are to handled between Genoapay and the customer, and are not the responsibility of Adriana Pre-loved Luxe

Payment of a product using our payment plan option, you agree to fulfill the payment of your order within the 8 weeks period.
20% non refundable deposit is required to initiate the plan.
the item will ship only after the amount is all paid off
if the payment plan is not honoured by the end date, the payment plan will be forfeited without warning. Adriana Pre-loved Luxe will retain the deposit of 20%.
terms & condition will be sent to you with the plan invoice.


Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

We have made every effort to display products & their descriptions as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Adriana Pre-loved Luxe is an independent reseller of luxury goods and is not affiliated with any of the designers we sell. Trademarks are owned by their respective brand owners. No brand owner endorses or sponsors this or has any association and/or affiliation with Adriana Pre-loved Luxe.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.adrianaprelovedluxe.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.